1. What kind of purchasing modes do thplus.com have?

-We provide three ordering options for our Australian customers: " Order with Your Mate Together " "Order Your Container Mode," and the general retail mode. The "Order Your Container with Partners" mode is designed for customers and their group members whose combined purchase amount reaches a full container (20FCL to 40FCL). "Order Your Container Mode" is intended for customers looking to purchase an entire container (20FCL to 40FCL). Our unbeatable prices are offered for large purchasing amounts.

2. Can I purchase products by the pallet without participating in any specific buying program?

-Yes, absolutely! thplus.com is not exclusively a wholesale agricultural store solely for agricultural business owners. Our platform caters to all customers in need of the products we offer.

3. If I only want to buy products in retail price, what is minimum purchase amount?

-Our minimum retail quantity is one pallet for all products. Please carefully review each product specifications to determine the number of rolls included in one pallet.

4. What is the difference between pre-order and stocked items?

-Stocked items refer to orders that are currently available from our Australian warehouse, with a delivery duration of 5-7 business days.

-Pre-order items, on the other hand, are future goods that require 65 days for production, shipping, and delivery to your address.

-The most significant distinction is that pre-order prices are lower than those of stocked items.

5. Can I cancel my orders and ask for refund? Can I request refund or replacement for faulty products?

-The possibility of order cancellation depends on the type of purchase mode you have selected and the current stage of your order. If your orders are pre-orders, you have the option to request cancellation before they enter the production phase. However, once production has commenced, we cannot process refunds for your orders. If your orders are for stocked items, you can request cancellation before they have been shipped to you.

-Faulty products can be refunded or replaced within 30 days of delivery subject to our Refund and Replacement Policy.

-If you require a refund for your products, please don't hesitate to reach out to our customer service team through our online chat, or you can call us at +(61)0429-874-683 or send an email to info@thplus.com. Our customer service is available 24/7 to assist you.

-Please see our Order Cancellation, Refund and Replacement Policy for more details.

6. Is this website exclusively for Australian customers? What should I do if I want to buy products but I am not in Australia?

-We apologize, but thplus.com currently caters exclusively to Australian customers. However, if you are interested in purchasing our products and you are not in Australia, you can visit our headquarters' website, thpackaging, which serves customers from 26 different countries, including the United States, Canada, New Zealand, Mexico, South Africa, and more.